If price localization isn’t part of your SaaS strategy, it’s limiting your long-term growth––and probably irritating customers around the world! One study of 50 successful SaaS companies found that those with localized pricing outgrew their competitors by 30% or more.
Here’s a closer look at what exactly price localization is, and how it benefits your ecommerce site.
A Tailored Experience
Price localization is essentially tailoring your company’s pricing strategy to each buyer, depending on their local factors. In this sense, “local” can refer to a number of things.
It includes demographics like geography, time zone, and currency, but it can also encompass other buyer characteristics like profession, price sensitivity, buying history, browsing history, and loyalty.
Localized pricing takes these factors into account as you present all information to potential customers - not just prices, but product pages, cart contents, payment options, and even little details like timestamps. Every customer has a customized experience.
Why is price localization so important? Mainly, because there is so much competition in the global landscape, you don't want your checkout experience to exclude, and therefore lose, any potential buyer because of their currency preference.
In a broad sense, price localization is good customer service. It shows customers that your business is equipped to scale globally and willing to adapt its processes to a global audience.
Litmus, the email productivity company, found that expanding their euro-based pricing options multiplied their conversion rate by a factor of 5. Simply offering their services in dollars to people from dollar-utilizing countries, without requiring a clunky conversion, made all the difference.
Less Cart Abandonment
A better conversion rate means lower cart abandonment, and that’s one of the driving forces behind price localization. When the options make sense, the checkout process moves along smoothly.
People abandon online shopping carts quickly if the process seems overly complicated or not applicable to them. A staggering 75% of ecommerce transactions are abandoned before completion. Research shows 10% of buyers will exit checkout within moments, simply out of confusion. Don’t give them a reason to be confused!
Exchange Rate Management
Managing exchange rates shouldn’t be a constant headache for SaaS sellers. If you use a robust ecommerce platform, exchange rate management is an integrated part of the process. Buyers can come from anywhere in the world, at any time, using any currency, and instantly see precisely the price you want to present them.
Customers can even move from one part of the world to another, and your service flawlessly follows them. So you’ll never lose someone who relocates from Europe to China, simply because your ecommerce site can’t handle their new preferred currency. And their pricing can stay consistent based on their order history, even if the usual price for that country is different.
Better Pricing Strategy
Localized pricing isn’t just about writing the code to automatically convert € to ¥. It’s also about making strategic pricing and product decisions.
Every country around the world has a certain amount of purchasing power and price sensitivity based on its economic situation. This is famously tracked by the Big Mac Index, where the price of a McDonald’s burger is used to measure every country’s purchasing power.
For your SaaS business, this can mean that your service seems more or less attractive in certain countries. You might need to offer a significantly different price for customers in Brazil than those in Costa Rica, based on their willingness to pay.
It’s really a form of testing that takes place on your real-world customers. Track your order history based on country of origin, and use this information to inform future pricing decisions.
Customer Lifetime Tracking
Speaking of tracking, price localization can help you track buyer behavior, build a richer picture of your customers, and determine their lifetime value to your company. That’s good for your profitability and long-term strategy.
Imagine discovering which three countries in the world are your best prospects for fast growth - faraway countries you never would have expected. Now you can funnel advertising efforts to those countries and know your money is well spent.
Ready to explore price localization? Make it happen with FastSpring, the full-stack global ecommerce solution.